Privacy Policy

IF YOU DO NOT AGREE TO THIS POLICY, DO NOT USE SMART EVENT.

Smart Event, owned and operated by Treasures Company Ltd (Events Factory), is committed to protecting the privacy of your data. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it.

We encourage you to review our Terms of Use before using Smart Event.

What Information We Collect

We collect two main categories of information:

Host/User Information

This includes data you provide to create a Smart Event account, such as but not limited to:

• Your name
• Email address
• Organization or company name
• How you plan to use Smart Event

App Usage Information

We collect data about your interactions with our platform to improve it and personalize your experience. This may include information like, but not limited to:

• Features used
• Pages visited
• Device data

Information Collected Through Event Apps

Event organizers using Smart Event can collect information about attendees through their event apps or web apps. This attendee data may include, but is not limited to:

• Names
• Email addresses
• Dietary restrictions
• Other details relevant to the event

Smart Event acts as a processor for this data, while the event organizer who created the app is the data controller.

How We Use Your Information

We use your information responsibly to:

• Improve Smart Event's features and functionality.
• Provide core functionalities for building event apps.
• Ensure the security of both your information and our platform.
• Communicate with you directly about your account, services, and support inquiries.
• Send occasional emails about new features or updates (with an opt-out option) — only applicable to Hosts and not attendees.

We never share, sell, rent, or misuse your information for commercial purposes. You can request to remove your information by emailing it@eventsfactory.rw.

Your GDPR Rights (if applicable)

Smart Event operates under the European Union's General Data Protection Regulation (GDPR). This regulation distinguishes between two types of organizations that handle personal data:

Data Controllers

Organizations that determine how personal data is used and are primarily responsible for its protection.

Data Processors

Organizations that process personal data on behalf of data controllers.

Who Controls The Attendee Event Data?

When attendees use an event built with Smart Event, the event organizer is typically the data controller. This means they decide what information is collected through the event app and how it's used. Smart Event acts as a data processor, providing the tools and platform for the organizer to manage attendee data.

Third-Party Data Sharing

We may share your data with third-party service providers who help us operate Smart Event. These providers are only authorized to use your data for the specific services they perform on our behalf. We never share your data with anyone who doesn't use Smart Event or who doesn't have a strict obligation to protect your privacy. Smart Event's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Data Retention

We store your data for as long as your Smart Event account is active or as needed to provide our services. We may also retain data for legal or business purposes, but only for the minimum time necessary. Event organizers can choose to delete attendee information at any time.

Cookies and Similar Technologies

Cookies are tiny internet files that live in your browser. We use cookies to personalize your website visits, to "remember" your preferences, and to "recognize" you on subsequent visits to provide greater personalization. In case you do not want this, you can easily clear all cookies from your browser.

How Smart Event Protects Your Information

Smart Event servers are hosted in The Netherlands, a region with a strong focus on data privacy. We take information security very seriously and are committed to protecting your data in accordance with the strictest regulations.

Smart Event is fully GDPR compliant, ensuring your information is handled according to the European Union's General Data Protection Regulation. We are also ISO 27001:2022 certified, demonstrating our commitment to maintaining robust information security management systems. Additionally, our SOC 2 Type 2 certification verifies the effectiveness of our controls to safeguard your data.

We have tried our best in removing any possible security holes in our released browser extensions and apps. However, since it is hard to 100% verify software, we cannot guarantee that Smart Event services are entirely free of vulnerabilities. Smart Event is not responsible for any security issues caused by Smart Event services.

Information Collected About Attendees Through Event Apps

Event organizers control the information collected about attendees through their event apps and web apps. Smart Event does not use this information for marketing purposes.

We may use anonymized attendee data for analytics to improve our platform, but this data will not be traceable to any individual.

If an attendee declines to share their information through the event app and web app, their details will not be collected or shared with Smart Event or any third party.

Contact Us

If you have any questions about this Privacy Policy, please contact us directly:

Email: it@eventsfactory.rw